At Blatig, we understand that expecting things to go just right doesn't always happen. This policy explains what will be done about the returns and refunds while you're shopping with us.

Returns

Requests for return may arise in case of receiving damaged, defective, or incorrect products. For a return, the product must:

• Hitherto, it must be in its original package and unused.
• Be reported to us within seven days of delivery.
• Proof of purchase is to be provided.

To start the return process, kindly get in touch with us at [email protected] , providing us with your order details and a description of the issue. You will be walked through by one of our representatives.

Non-Returnable Items

Some items may not be returnable due to hygiene standards or custom order requests. If any item falls under this category, we will inform you of this before purchasing.

Refunds

Once your returned item is received and inspected, we will notify you if your request for a refund has been approved or rejected. If approved, the refund will be processed to your bank account only in a reasonable time frame. Refunds shall be provided only where the fault lies with us.

Exchanges

If you request an exchange instead of a refund, please inform us, and we will help you when possible, depending on stock.

Legal Compliance

Blatig will follow the principles set out in the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong, securing the confidentiality of any personal details collected in relation to the returns and refunds.

Updates to This Policy

From time to time, we may make amendments to this policy. Any updates will be posted on this page, together with the amended date.

Need Help?

For inquiries about any returns or refunds, please contact [email protected] . We would be happy to assist you.